Re: Ben Hall’s March 29 letter, “More cable woes�:
I, too, suffered the same woes as Mr. Hall with Time Warner and Adelphia in regard to be being able to record cable programs — except that now I have been without Time-Warner’s MOXI/DVR service for three weeks. A message flashes on my screen that I have only “limited service available� and then gives the general phone number to call. An additional phone message has given “reasons� for lack of service such as “solar flares� and “we are experiencing trouble with Internet service.�
A call to the technical department said that the problem lay on their side of the system and that “field techs� would have to deal with it at the local level. The problem should be resolved within 24 to 48 hours, usually, they said.
That was five days ago. A trip to the Newbury Park office was unrewarding. They made an appointment for a service tech to come out on April 5. The representative did not seem to be aware of any systemwide problem.
It is obvious that there is something wrong with their system. The phone call to tech support said that they were having big trouble switching over from the Adelphia to the Time Warner system. It would be nice if Time Warner would just tell their customers the truth instead of stonewalling or given out “solar flare� messages. Maybe this is something The Star should look into.
— Martin Miller, Thousand Oaks
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