
ONE OF THE "FUN" things about moderating a blog is that every now and then somebody drops an anonymous bomb in your lap. I can often diffuse the bomb myself, but I received a post the other day that I didn't know how to answer and it intrigued me:
Has anyone ever questioned why the City of Ventura and King Cole have
been quietly assembling a database that contains all of the following?
If you are a registered voter- they have the VOTER REGISTRATION
DATABASE. If you have paid water/sewer/trash in the City of Ventura - they have
the Water/Sewer/Trash customer database. If you own property - they have the County Parcel database.
If you have OPTED OUT OF THE 911 FEE - you are recorded in the database
All of these databases and others have been combined into one big big brother database called my ventura access and anytime you call the City for ANYTHING - your account is pulled up and all of the above and more can be looked at BEFORE they decide to speak to you DOES ANYONE EVER ASK WHY????? -- posted by unfettered in ventura
WELL, YES, UNFETTERED, I ask why. The "King" himself responded as did our current and former mayor. I will try to distill their answers here.
According to the city's web site, "My Ventura Access is the most direct way to send your questions, complaints and compliments to the right city staff person." It's a way for citizens to get their questions answered online. Each user is given a way to log in and track answers. If they call and leave their name with their concern or write a letter, the inquiry is also posted there.
"It was set up to better track complaints/concerns made to city officials as to how they were being handled and responded to, hopefully in a timely manner," Council member Carl Morehouse explained. "Staff also now knows who calls to register concerns and how often."
City Manager Rick Cole agreed. "It's a tool to make sure that when someone calls, writes or emails that they don't fall between the cracks." It avoids the perennial " 'I talked to someone at City Hall and they told me ...' with absolutely no way to verify this or 'I called so and so and he NEVER called me back' or 'I've written 20 letters and emails and never gotten an answer" etc.,' " Cole said.
But what's in that database anyway? Is it a Machiavellian plot to get your personal data or is it a way to keep you informed? The trash data isn't there. Only E.J. Harrison & Sons has that. Neither is parcel data. The utility billing is in a separate place. "That old system remains incompatible," Cole explained. "But we are combining our arts mailing list with My Ventura Access and eventually hope to no longer have overlapping, duplicative, stand-alone lists and databases in different software programs that cause us to miss people, mail duplicates, mail to people who are dead or who've moved etc."
He didn't answer whether or not the city has voter data. But that information is readily available through the county, Mayor Christy Weir said.
OUR PERSONAL INFORMATION is spead far and wide these days. Do you have a Vons card? They know what brand of toilet paper you buy. If you're reading this, you surf the Internet. Every Web site you visit knows what service provider and what sort of computer you use and the region in which you live. If you Web surf from work, they may know who employs you.
Google knows more about you than your mom does.
"This may all sound creepy," Cole said, "but every major private business keeps careful track of their customer information in a consolidated database. Each has a privacy policy and all have occasionally had slip ups, but by and large they do a reasonable job of safeguarding the data."
City Hall's new system seems to be an improvement on the old way of doing things, which Cole said was a combination of Post-It notes, email, letters and phone messages.
Note: If you call and complain about the new database and leave your name, that will probably be there, too.